Report content

VODster lets users store their own content: list names and descriptions, links on lists and display names in Matchmaker sessions. It is private by default; only you can share it, by your own choice. If you see content you believe is illegal, tell us using the procedure below. It applies under Regulation (EU) 2022/2065 on digital services (DSA).

1. Points of contact

• Users: support@vodster.app. You write to people, not to an automated system. In Polish or English.
• Member State authorities, the European Commission and the European Board for Digital Services: company@vodster.app. In Polish or English.

Service provider: VODster sp. z o.o., ul. Żelazna 2, 40-851 Katowice.

2. How to report content

Send a message to support@vodster.app with the subject "Content notice". The notice should contain:

1. a sufficiently substantiated explanation of why you believe the content is illegal;
2. the exact location of the content (a URL, or the list and account name if you know them);
3. your name and e-mail address (not required for notices about the offences referred to in Articles 3 to 7 of Directive 2011/93/EU);
4. a statement that you act in good faith and that the information in the notice is accurate and complete.

If a notice is incomplete, we will tell you what is missing. We confirm receipt without undue delay and, once we have decided, tell you the decision and how to appeal it. We assess notices diligently and objectively. No form is required, but one may be added later.

3. Statement of reasons

If we restrict the visibility of content, remove it, suspend it or close an account because it is illegal or incompatible with the Terms (version 2 applies from 20 November 2026), we send you a statement of reasons to the e-mail address of the account. It contains:

• the type of restriction, its territorial scope and duration;
• the facts and circumstances relied on, including whether the decision follows a notice or our own check and, where strictly necessary, the identity of the notifier;
• whether we used automated means;
• the legal ground and why the content is illegal, or the ground in the Terms and why it is incompatible with them;
• the redress options described below.

4. Appeal

You can appeal our decision (including a decision to reject your notice) within 6 months of receiving it. An appeal is free of charge. Write to support@vodster.app with the subject "Appeal against a decision", stating the date of the decision and your arguments. A person who did not take the original decision reviews the appeal; it is not decided by an automated system alone. We tell you the result by e-mail with reasons.

An appeal does not limit other routes: you can bring a claim before a court, and a consumer can get help from a consumer ombudsman or the Trade Inspectorate, as described in the Terms (version 2 applies from 20 November 2026).

5. Suspected criminal offences

If we become aware of information giving rise to a suspicion of a criminal offence involving a threat to the life or safety of persons, we notify the competent law-enforcement or judicial authorities. If you are in immediate danger, call the emergency number 112 first.

6. How recommendations work

VODster recommends films and series from its catalogue, not other users' content. The choice is based mainly on what you write to the assistant, your ratings and lists, titles you hide or watch, the platforms you pick, and whether a title is available in your country. You can influence it by rating titles, hiding them, and changing platforms and filters. Details and information about profiling: Privacy policy.