Delete account

How to delete your account

In the mobile app

1. Open your profile, then Privacy and data.
2. Choose Delete account.
3. Tick that you know the data cannot be recovered after 30 days, and confirm with Delete my account.

In the web app

Settings, then Privacy, the Delete account card. You confirm by typing the word shown in the form.

By e-mail

If you cannot open the app, write from the address linked to the account to support@vodster.app with the subject "Delete account". We check that it is you and then start the deletion. We reply without undue delay and at the latest within a month.

What happens after you request deletion

• The account is marked for deletion for 30 days and you are signed out of all devices. You receive a confirmation e-mail.
• During that time you can come back: sign in and choose Cancel deletion. Signing in alone does not cancel the deletion.
• After 30 days the account is deleted automatically, every night. It cannot be recovered then. If an external provider (described below) does not confirm the erasure, the account stays and we retry the next day.

What we delete

• your profile and sign-in data, including the link to a Google or Apple account;
• your chat history with the assistant and your mood history;
• your lists, ratings, watch lists, hidden titles and preferences;
• Matchmaker sessions you created;
• push notification tokens and notification settings;
• records of requests to our API and analytics events linked to your account;
• records of the documents you accepted (only a proof of acceptance remains, described below);
• the person and their events in PostHog, the customer in Stripe (which cancels a subscription bought on our website) and the subscriber in RevenueCat.

What may remain, and for how long

We do not promise "zero trace", because some data sits outside our database or must be kept by law. This is the actual position:

What	Why and for how long
Query analysis log	No account identifier, up to 90 days; it may contain the text of a query.
Proof of acceptance of documents	Kind, version and date of acceptance under a one-way hash of the account identifier, without e-mail or name; 3 years from the account deletion. We use it to demonstrate consent and to defend claims (Art. 7(1) and Art. 17(3)(e) GDPR). We can find it only when we already know the account identifier, for example from your complaint.
Proof of consent given at Stripe checkout and consent history	A minimal record of the consent given at checkout (checkout session id, source of the record, acceptance of the Terms, consent version, chosen plan, language, payment status and the request for immediate start of the service) and the history of your consents (marketing, analytics, AI notice) with where they were given; 6 years from the account deletion, under a one-way hash of the account identifier, without e-mail or name. The checkout session id does let Stripe link the record to you.
Analytics events in PostHog	We order the deletion of the person together with their events; PostHog carries it out with a delay.
Error reports (GlitchTip)	They carry no e-mail address. At the provider, until its retention period ends.
Operational notifications (Slack) and e-mail delivery logs (Resend)	At the providers, until their retention period ends. New Slack account notices carry no e-mail address; older messages may.
AI model, push notification and sign-in providers	Under their own retention rules; we list them on the subprocessors page.
Invoices and accounting records, if you bought Premium	For 5 years (counted from the end of the tax or financial year they relate to); longer if a provision requires it (accounting and tax law). Deleting the customer in Stripe does not delete the invoices, which Stripe keeps.
Database backups	They expire in the database provider's regular cycle.

If you signed in with Apple or Google, also revoke VODster's access in your Apple or Google account settings; we do not do it for you.

Premium subscription

Deleting the account does not cancel a subscription bought in the App Store or Google Play: we delete our record in RevenueCat, but the subscription continues in the store and will still be charged. Cancel it in the store where you bought it. If you bought Premium on our website, deleting the account no earlier than 30 days after your request removes the customer in Stripe and thereby cancels the subscription; we do not refund the unused part of the paid period automatically. During the 30-day wait the subscription continues and renews, so cancel it earlier in the Stripe customer portal (link in your account settings, Plan) or write to us; on your request we refund proportionally the Premium charges taken on our website during that time. Withdrawal and refund rules: Terms (version 2 applies from 20 November 2026).

Want to keep your data?

In the web app, where the option is enabled for your account, you can download a copy in Settings, in the import and export section. Otherwise write to support@vodster.app. Instead of deleting the account you can also clear just your chat and search history: profile, Privacy and data.

More: Privacy policy.